General Terms and Conditions

Pawlamour Terms & Conditions

Welcome to Pawlamour. By accessing or using our website, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Company Information

www.pawlamour.co.uk is operated by MEK Pets Leisure Ltd, a company registered in the United Kingdom.

2. Ordering Process

  • Placing Orders: Orders can be placed through our website by following the on-screen instructions, or we offer the instore collection.

  • Order Confirmation: After placing an order, you will receive an email acknowledging receipt. This does not mean your order has been accepted. Acceptance occurs when we dispatch the product(s) and send you a dispatch confirmation email.

  • Order Amendments: Once an order has been dispatched, we are unable to make changes.

3. Product Availability

  • Stock Levels: All orders are subject to product availability. If an item is out of stock, we will notify you as soon as possible and offer a refund or alternative.

  • Product Descriptions: We strive to ensure that all product descriptions and images are accurate. However, slight variations may occur.

4. Pricing and Payment

  • Prices: All prices are in GBP and include VAT where applicable. Prices are subject to change without notice but will not affect orders already placed.

  • Payment Methods: We accept various payment methods as indicated on our website and instore. Payment is required at the time of order placement.

  • Pricing Errors: In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.

5. Delivery

  • Shipping Policy: Please refer to our Shipping Policy for detailed information on delivery times, charges, and areas we serve.

  • Risk and Ownership: Ownership of the products passes to you upon delivery, provided full payment has been received.

6. Returns and Refunds

  • Return Policy: If you are not satisfied with your purchase, you may return it in accordance with our Returns Policy.

  • Refunds: Refunds will be processed using the original payment method within 14 days of receiving the returned item.

7. Promotions and Competitions

  • Promotional Offers: From time to time, we may offer promotions or discounts. These are subject to specific terms and conditions and may be withdrawn at any time.

8. Liability

  • Limitation of Liability: Our liability for losses you suffer as a result of us breaching these terms is strictly limited to the purchase price of the product you purchased.

  • Exclusions: We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

9. Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or governmental actions.

10. Governing Law

These terms and conditions are governed by English law. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any queries or concerns:

  • Email: support@pawlamour.co.uk

  • Phone: 0121 601 1515