Shipping Policy

Paw L’amour Shipping Policy

At Paw L’amour, we're committed to delivering your pet's essentials promptly and efficiently. Here's everything you need to know about our shipping process:

1. Dispatch & Delivery Times

  • Standard Orders: We aim to dispatch orders within 2 working days after receiving payment. 

  • Bulky Items: For items exceeding 1 metre in length or weighing over 30kg, dispatch may take up to 7 working days

  • Delivery Estimates:

    • Standard Delivery: 2 to 4 business days.

    • Express Delivery: 1 to 2 business days.

    • Please note that delivery times are estimates and may vary due to factors beyond our control.

2. Shipping Rates

  • Standard Delivery: £3.99

  • Express Delivery: £5.99

  • Shipping costs are calculated at checkout based on the selected delivery method and order value.

3. Free Shipping

Enjoy FREE Standard Delivery on orders over £50. This offer excludes deliveries to Northern Ireland, the Isle of Man, and Northern Scotland.


4. Delivery Areas

We currently deliver to addresses within the United Kingdom. For international shipping inquiries, please contact our customer service team.

5. Order Tracking

Once your order is dispatched, you'll receive a confirmation email with tracking information. You can use this to monitor your delivery's progress.

6. Store Pickup

For local customers, we offer a FREE Same-Day Store Pickup option. Place your order before 2 PM on working days, and collect it from our store 

Paw L’amour Store Address
480 Bearwood Road, Bearwood, B66 4HA.

7. Delivery Issues

If you experience any issues with your delivery, please contact us promptly at support@pawlamour.co.uk or call us at 0121 6011515 (Mon-Sat 1000-1900]