Privacy Policy

Privacy Policy

Effective Date:  01 May 2025

At Paw L’amour, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, www.pawlamour.co.uk.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details when you place an order or create an account.

  • Order Information: Details of products purchased, order history, and transaction information.

  • Technical Data: IP address, browser type, operating system, referring URLs, and other technical information collected through cookies and similar technologies.

  • Marketing Preferences: Your preferences in receiving marketing communications from us.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders. 

  • Communicate with you regarding your orders or inquiries. 

  • Send you promotional materials, if you have opted in.

  • Improve our website and services. 

  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that assist with payment processing, shipping, marketing, and website analytics. 

  • Legal Requirements: When required to comply with legal obligations or protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data. 

  • Request deletion of your data. 

  • Object to or restrict processing of your data.

  • Withdraw consent at any time.

To exercise these rights, please contact us at privacy@pawlamour.co.uk.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

9. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. 

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: support@pawlamour.co.uk

  • Phone: 0121 601 1515 

  • Address: 480 Bearwood Road, Bearwood B66 4HA